Refund Policy

Thanks for choosing GetCTN as your CTN provider for your export shipments to African Continent.

We offer a full money-back guarantee for all payments if you are not satisfied with the service that you have paid for. Due to the nature of our business and the service we provide there are certain cases where you are eligible for partial refund. Please read the below refund refund policy to have an idea at which stage you are eligible for for full or partial refund.

Full Refund – if the certificate or the CTN number could not delivered.

Full Refund – Certificate is delayed due to GetCTN representative indifference and Customer is willing to terminate the application.

75% Refund – In case CTN number is not dispatched and Customer is requesting to Cancel the Application for a reason not related, nor caused by GetCTN.

No refund – if the funds are used to create and/or validate your CTN number and/or the certificate is readied, we can not cancel the application, nor can we refund the payment. So please let su know well in advance if you want to cancel the application.

Please be aware that we are not responsible for any transaction costs.

Refunds will be done only through the Original Mode of Payment.

If you have any additional questions or would like to request a refund, feel free to contact us.